Author Topic: Tickets for AWAY West Ham United Football matches  (Read 1785 times)

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Offline alffox

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Tickets for AWAY West Ham United Football matches
« on: 19 February, 2016, 08:55:12 PM »
Be interested to know if any other forum members have experienced the same "rip off" when buying West Ham tickets for away matches.  My grandson (a season ticket holder) rang the usual telephone number that he has always used when buying these tickets and he commenced to call the West Ham number on 0871 222 2700 at 8.55 on Saturday morning and joined the queue for FA Cup AWAY tickets against Blackburn being played tomorrow the 20th February.    He joined the queue and was informed that he was number 21 in the queue but thought it was worth waiting.  He was travelling up to Norwich for the match up there last Saturday and got on the train at Ingatestone just after ten o’clock with his mobile phone glued to his ear still hoping to get through and purchase four tickets and so kept the line open.  Two hours and thirty five seconds when he had reached number three in the queue he was suddenly and without warning cut off.
The telephone bill has now been received and the cost of that call for two hours and 35 seconds was a staggering £69.38.

Apparently calls from a Vodafone mobile cost 13p per minute but a further 45p per minute has been added to that mobile cost making a total of 58p per minute - and one can only assume that the 45p per minute goes into the coffers of West Ham United.       He eats, sleeps and drinks everything West Ham and is now an extremely disappointed supporter especially more so as his call was discontinued when he had got to number 3.   Sixty Nine pound is a lot of money to spend on a phone call for the FA Cup tickets and not even get to speak to any individual and even worse not even getting the tickets.

He follows the team whenever he can but to dip into his pocket for non existent tickets at £69.38 does not show West Ham FC up in a very supporter friendly way.   Will try and copy David Gold and David Sullivan in with this complaint and hope that somewhere along the way there is some compassion shown by the Board of Directors at West Ham United Football Club.

alffox       

Offline ron copus

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Re: Tickets for AWAY West Ham United Football matches
« Reply #1 on: 19 February, 2016, 09:26:44 PM »
He  can live in hope alf..
Their not interested in the punters,, only after their money.Hope he gets some satisfaction,

Tony Quinlan

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Re: Tickets for AWAY West Ham United Football matches
« Reply #2 on: 20 February, 2016, 10:22:02 PM »
Sadly, football is all about money nowadays.

Offline cockney gel

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Re: Tickets for AWAY West Ham United Football matches
« Reply #3 on: 21 February, 2016, 07:31:30 PM »
Hello All,
 A few years back, our granddaughter told us that the previous evening, she had been watching the why-ons on the t.v. with daddy. Puzzled, the penny quickly dropped when she announced that they had been singing 'come on you why-ons'. She's been a fan ever since and was singing along with 'bubbles' today!! 

Offline burnsy

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Re: Tickets for AWAY West Ham United Football matches
« Reply #4 on: 22 February, 2016, 02:27:04 PM »
Another example of our world run by accountants.

Offline alffox

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Re: Tickets for AWAY West Ham United Football matches
« Reply #5 on: 03 March, 2016, 11:12:48 AM »
Have to eat a little humble pie on my West Ham Football Club rant and let them off the hook slightly - as the 58p per minute excess charge on my grandson's mobile call to the club for away tickets (see my initial post) to Blackburn was divided up with the first 13p going to West Ham as an "access charge" followed by the other 45p per minute being swallowed up by the mobile phone company Vodafone (again an access charge).

Following conversations with Vodafone he is still living in hope that they will credit his account with the £58.50 access charge whilst leaving West Ham to collect their £15.73 for doing absolutely nothing.   Apparently the telephone number that collects this exorbitant and unjustified charge is embossed on the season tickets and can also be seen elsewhere on club material.    Time for West Ham and Vodafone to make some changes to their procedures I would think.

alffox